Boost Large Enterprise IT Operations
with Interlink’s AIOps & Business Service Observability
For large enterprises, maintaining the performance, availability, and security of IT infrastructure is critical. From global supply chains to customer-facing applications, even a minor disruption can lead to significant business impact.
Interlink Software’s AIOps and Business Service Observability platform offers AI-driven, predictive insights to help prevent IT issues before they affect your operations. Our platform integrates seamlessly with your existing tools, consolidating data across your IT environment for real-time visibility into system health and performance.
Key Benefits:
- Machine Learning Driven Predictive Insights: Detect and resolve issues before they impact business operations
- Unified IT Monitoring: Real-time, holistic view of your IT ecosystem to eliminate silos and improve efficiency
- Automated Incident Response: Reduce downtime and ensure seamless operations with automated problem detection and resolution
No matter your industry, ensuring IT reliability is essential for driving innovation and staying ahead of the competition.
What features should buyers be looking out for when assessing BSO solutions?
When evaluating BSO offerings, enterprises must assess solutions based on the following criteria:
- Ability to ingest and consolidate data from hybrid technology ecosystems, including lab management systems, manufacturing software, and cloud-based research platforms
- Flexible integration with existing toolsets, such as monitoring, analytics, and regulatory compliance platforms
- Advanced analytics capabilities that contextualize millions of data points in real-time, turning complex data into actionable insights
- Use of machine learning and AI to detect anomalies, identify trends, and provide predictive insights aligned with operational performance
- Ability to baseline historical service performance patterns and configurations to enable precise anomaly detection
- Service mapping and risk-based alert prioritization, ensuring that the most critical business services receive attention first, rather than just focusing on IT infrastructure
By leveraging Business Service Observability, enterprises can strengthen their IT resilience, ensuring that vital services run efficiently while supporting their mission of advancing healthcare and improving patient outcomes.
BSO for Enterprise Success
BSO addresses common pain points faced by IT teams:
BSO tools automatically discover interdependencies between infrastructure components supporting each business service. Detailed topology and service chain visualization maps are generated showing the exact transaction path across all associated apps, servers, networks and databases.
Such holistic service blueprints create clarity for IT teams to monitor flow and isolate root cause when service quality degrades.
Operators often get overwhelmed sorting through a deluge of daily alerts running into thousands. BSO platforms tap machine learning to prune away repetitive alerts and automatically triage issues based on severity. This results in up to 90% noise reduction allowing staff to focus exclusively on actionable events that genuinely impact service health.
Traditional infrastructure-centric monitoring shows resource metrics at component levels but lacks the context of how each element impacts overall business service quality. BSO tools bridge this gap by translating how technical KPIs directly influence organization success metrics aligned to business priorities like customer experience, revenue goals and compliance risk.
With BSO, incident workflows and war room situations are driven by business priorities rather than infrastructure alerts alone.
BSO platforms utilize advanced behavioral analytics to baseline regular performance patterns and configurations for each service. Machine learning models are trained to spot early anomalies and deviations to detect problems before they fully manifest.
Smart alerting mechanisms also auto-trigger pre-defined remediation playbooks to self-heal issues where possible or escalate to operators in time to avoid an outage.
Unlike some observability solutions, BSO platforms focus on holistic situational intelligence - not just event correlation or automated infrastructure orchestration. As such, customers are not locked into using proprietary monitoring tools.
With BSO, aviation companies can seamlessly integrate existing multi-vendor monitoring, ITSM and analytics investments into a unified command center view. This ensures maximal RoI from current tooling while benefiting from overarching service-centric visibility.
Interlink’s Top 10 Capabilities for enterprises
#1
Outage prediction and prevention is better than cure
AIOps & Observability tools can be used to identify issues before they become an actual risk to the business. Machine learning helps to sift through vast volumes of data and identify patterns of system behavior that correspond with past issues enabling IT teams to predict future incidents early on and takes steps to prevent them before customers are impacted.
#2
Take the risk out of IT changes
Enterprise services rely on a huge array of interdependent applications, databases and networks; routine IT changes and updates if wrongly applied can trigger service failures. AIOps can help users to manage, visualize and model and mitigate the risk of change requests causing conflicts that might impact on service availability whilst keeping ITOps and business stakeholders informed.
#3
Bolster service assurance
By decreasing the mean time to remediation of issues and by leveraging predictive insights, IT teams are better equipped to deliver continuously optimized digital experiences to customers. Customers can embark on interacting with your digital services confident that they will to be able to access the services they need, when they need them.
#4
Meet regulatory and compliance requirements
Maintaining compliance with regulatory requirements and reporting on them is a challenge in large enterprises.
AIOps & Observability helps by providing detailed, auditable records of IT system activity and how these systems are being managed. Automated reporting can be used to demonstrate compliance and rapidly respond to regulatory concerns.
#5
Scale to meet demand
Deliver insights into the anticipated future needs of
hybrid cloud infrastructure, ensuring the ability to scale your digital services. Proactively visualize and manage capacity to ensure that systems can handle expected loads, whilst identifying opportunities to trim IT resources to save on costs.
#6
Service Chain Mapping: monitoring operational resilience
Service chain mapping allows you to model, manage and audit key customer journeys which traverse multiple business services. Monitor, visualize and audit multiple business functions, and even external partners, to deliver operational resilience and assure positive customer experiences.
#7
Automation unlocks more time to innovate
Free up time for IT teams to develop creative solutions to continue to meet customer expectations:
automate recovery procedures, perform triage, cross-platform health checks, incident creation and updates, patching, system and application heartbeat monitoring.
#8
Clear box transparency
Making transparent the way decisions are made, the data they are founded on, builds trust among stakeholders who need explanations regarding accuracy and legal compliance.
#9 Transform technical debt into technical wealth
The low maintenance, data-driven approach of the Interlink platform allows you to leverage systems that have been built over the years and have various levels of dependencies and deep integrations with other systems.
#10 AIOps & Observability at your fingertips
From detection, to resolution, keep informed and IT teams informed and tightly aligned solving the issues that are hurting your business most.
Visualize and manage operational health in a single mobile app, empowering everyone from ITOps and business stakeholders to C-Level with that all important visibility of the operational IT health of your organization.
Global banking and finance brands trust Interlink to deliver their AIOps powered Observability Platform.
Visualize and manage operational health in a single app.
Reviews from your enterprise peers - verified by Gartner
A company with a highly scalable high performing product set and exceptional support.
Having worked with multiple monitoring tools and evaluated market offerings regularly the offering from interlink to date has been unbeatable. From a technical minded approach the products offer flexibility in deployment, modularity, scalability and high performance in 1 package which is not ...
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Outstanding products,
Outstanding Support.
Hands down the best vendor experience bar none. Their expertise and knowledge of the infrastructure monitoring game is second to none, truly selling a solution rather than just another software sale. They care about your business and want to achieve your outcomes and goals ...
Reviewer Function: IT
Company Size: 500M - 1B USD
Industry: Banking Industryy
Alerts and notifications
in your hand.
The interlink team have always been very responsive to queries and worked with us to build out the application to alert and notify our users. Great team who are always really helpful.
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Discover more about why some of the world’s largest organizations trust
Interlink Software’s
AIOps & Observability Platform
to help them protect service availability.
Book a demo today and see how you too can achieve the following*
*Typical outcomes, based on real-world customer deployments.
