Supporting DORA Compliance
with Real-Time Service Chain Mapping
Service Chain Mapping: Strengthen operational resilience, bring key customer journeys to life.
Boost your ability to manage operational risk and avert technology failures that could disrupt customer journeys.
Interlink Software’s Service Chain Mapping solution delivers a data-driven audit and compliance solution: enabling you to visualize, monitor and triage customer journeys, in real-time - as they flow across interconnected systems and technologies.
Service Chain Mapping provides dynamic, real-time, visual representations of every stage of an engagement a customer has with your critical business services.
Gain visibility into third-party dependencies, manage operational risk and efficiently respond to audit requests from regulators or customers.
Your enterprise’s key business services are composed of thousands of dynamically changing objects, with interlinked dependencies.
Interlink's Service Chain Mapping tool eliminates difficult to maintain spreadsheets and static diagrams traditionally used to map out how these components work together to deliver a specific outcome to your customers.
Service Chain Mapping transforms monitoring and dependency data into compelling, interactive process flows, enabling you to view customer journeys in real-time, as they flow across multiple systems and technologies.
Identify issues and corresponding incident data - surface vulnerabilities, bottlenecks and inefficiencies that might impact on your customers and regulatory compliance – in a single view.
Representative Enterprise Customers
Service Chain Mapping Benefits
- Driven by data you already have: Import data from a variety of data sources and diagramming tools to map out service components and customer touchpoints; put SCM to work with data ingested from monitored objects across your full IT stack
- Assure healthy customer journeys: Facilitate troubleshooting efforts at customer journey level rather than technology level - view customer journey impacting incidents and events to pinpoint hold-ups, and obstacles
- Demonstrate regulatory compliance, reduce risk: Deliver audit tracking/reporting, evidence that tasks have been performed as part of a process or operation - as expected, demonstrate your capability to continuously monitor your enterprise for potential operational vulnerabilities
- Identify where Operational Resilience must be strengthened: Visualize, analyze and identify bottlenecks in process flows, flawed or failed processes and systems that could disrupt key user journeys
- Model and mitigate for key third-party supplier disruption: Isolate components, relationships, and dependencies associated with external suppliers, visualize the impact of supplier outages on customer journeys
- Model and test Disaster Recovery processes: Define how services can be delivered if a failure were to occur, to achieve the same customer outcome, by different means
An interactive window into the composition, availability and health of your critical business processes and customer journeys:
Book a
15 minute SCM demo
with one of our experts today
Global brands trust Interlink to deliver their AIOps powered Observability Platform.
Visualize and manage operational health in a single app.
Reviews from your enterprise peers - verified by Gartner
A company with a highly scalable high performing product set and exceptional support.
Having worked with multiple monitoring tools and evaluated market offerings regularly the offering from interlink to date has been unbeatable. From a technical minded approach the products offer flexibility in deployment, modularity, scalability and high performance in 1 package which is not ...
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Outstanding products,
Outstanding Support.
Hands down the best vendor experience bar none. Their expertise and knowledge of the infrastructure monitoring game is second to none, truly selling a solution rather than just another software sale. They care about your business and want to achieve your outcomes and goals ...
Reviewer Function: IT
Company Size: 500M - 1B USD
Industry: Banking Industryy
Alerts and notifications
in your hand.
The interlink team have always been very responsive to queries and worked with us to build out the application to alert and notify our users. Great team who are always really helpful.
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Discover more about why the world’s leading banking & finance organizations trust Interlink Software’s
AIOps & Observability Platform
to help them protect service availability.
Book a demo today and see how you too can achieve the following*
*Typical outcomes, based on real-world customer deployments.
