Service Chain Mapping

Supporting DORA Compliance

with Real-Time Service Chain Mapping

Service Chain Mapping: Strengthen operational resilience, bring key customer journeys to life.

Boost your ability to manage operational risk and avert technology failures that could disrupt customer journeys.


Interlink Software’s Service Chain Mapping solution delivers a data-driven audit and compliance solution: enabling you to visualize, monitor and triage customer journeys, in real-time - as they flow across interconnected systems and technologies.


Service Chain Mapping provides dynamic, real-time, visual representations of every stage of an engagement a customer has with your critical business services.


Gain visibility into third-party dependencies, manage operational risk and efficiently respond to audit requests from regulators or customers.

Try our service chain mapping interactive walkthrough on a desktop or laptop device

Achieving AIOps & Observability
for Banking & Finance Organizations 

Step through the features of Service Chain Mapping below

Want to learn more about the Service Chain Mapping Tool? - Book a demo today

Your enterprise’s key business services are composed of thousands of dynamically changing objects, with interlinked dependencies. 

Interlink's Service Chain Mapping tool eliminates difficult to maintain spreadsheets and static diagrams traditionally used to map out how these components work together to deliver a specific outcome to your customers. 


Service Chain Mapping transforms monitoring and dependency data into compelling, interactive process flows, enabling you to view customer journeys in real-time, as they flow across multiple systems and technologies.


Identify issues and corresponding incident data - surface vulnerabilities, bottlenecks and inefficiencies that might impact on your customers and regulatory compliance – in a single view.

Representative Enterprise Customers


HSBC
  • Global Manager of Managers Platform...

    HSBC selected Interlink Software's Hybrid IT Infrastructure Monitoring and Service Engine to deliver its Global Manager of Managers platform. Each major region can see the status of global services end-to-end. IT support staff are provided the ability to drill down to the underlying root cause and associated resolution information.

Vocalink Mastercard
  • Supporting the world’s busiest ATM network...

    Vocalink rely on Interlink Software to help ensure the availability of systems, networks and applications supporting the world’s busiest ATM network and the UK Faster Payments service. Working with Interlink Software, we felt like we were partners. That was a major difference.

British Airways
  • Connecting technology performance to its relative impact on business functionality....

    In highly shared environments, technology performance can have varying impacts across a portfolio of business services. Interlink Software products have aided British Airways in the delivery of an accurate representation of service health, connecting technology performance to its relative impact on business functionality.

Service Chain Mapping Benefits

  • Driven by data you already have: Import data from a variety of data sources and diagramming tools to map out service components and customer touchpoints; put SCM to work with data ingested from monitored objects across your full IT stack


  • Assure healthy customer journeys: Facilitate troubleshooting efforts at customer journey level rather than technology level - view customer journey impacting incidents and events to pinpoint hold-ups, and obstacles


  • Demonstrate regulatory compliance, reduce risk: Deliver audit tracking/reporting, evidence that tasks have been performed as part of a process or operation - as expected, demonstrate your capability to continuously monitor your enterprise for potential operational vulnerabilities


  • Identify where Operational Resilience must be strengthened: Visualize, analyze and identify bottlenecks in process flows, flawed or failed processes and systems that could disrupt key user journeys


  • Model and mitigate for key third-party supplier disruption: Isolate components, relationships, and dependencies associated with external suppliers, visualize the impact of supplier outages on customer journeys


  • Model and test Disaster Recovery processes: Define how services can be delivered if a failure were to occur, to achieve the same customer outcome, by different means


An interactive window into the composition, availability and health of your critical business processes and customer journeys:

Book a 15 minute SCM demo
with one of our experts today

Global brands trust Interlink to deliver their AIOps powered Observability Platform.

Visualize and manage operational health in a single app.

Gartner Peer Insights Identity

Reviews from your enterprise peers - verified by Gartner

A company with a highly scalable high performing product set and exceptional support.

Having worked with multiple monitoring tools and evaluated market offerings regularly the offering from interlink to date has been unbeatable. From a technical minded approach the products offer flexibility in deployment, modularity, scalability and high performance in 1 package which is not ...


Reviewer Function: IT

Company Size: 30B + USD

Industry: Banking Industry

Outstanding products,

Outstanding Support.


Hands down the best vendor experience bar none. Their expertise and knowledge of the infrastructure monitoring game is second to none, truly selling a solution rather than just another software sale. They care about your business and want to achieve your outcomes and goals ...



Reviewer Function: IT

Company Size: 500M  - 1B USD

Industry: Banking Industryy



Alerts and notifications

in your hand.



The interlink team have always been very responsive to queries and worked with us to build out the application to alert and notify our users. Great team who are always really helpful.





Reviewer Function: IT

Company Size: 30B + USD

Industry: Banking Industry


The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

Discover more about why the world’s leading banking & finance organizations trust Interlink Software’s AIOps & Observability Platform
to help them protect service availability.
Book a demo today and see how you too can achieve the following*

>50%

x10

$

>30%

Proactive monitoring and automation can help reduce the number of major IT related incidents by 50% or more in many cases.


Interlink technology has enabled a ten (10) fold growth in IT infrastructure in some cases with no increase in the number of ITOps staff.


Avoid costly downtime and outages by highlighting technical issues proactively and in a business context - help meet and exceed the demands of your digital business!


Interlink customers have typically experienced upwards of a 30% reduction in mean-time-to-repair (MTTR) for IT faults.



*Typical outcomes, based on real-world customer deployments.

Share by: