Service Visualization Dashboards
Service Visualization Dashboards display information including the status, availability and operational details
of a business service and typically include:
of a business service and typically include:
High Level Status
High level service status information showing a number of key measures in simple visual format.
Initial monitoring perspective for all services. Can be combined with a similar high level service status views to organise at a higher level e.g. Channel or Product.
Drill down into detail monitoring perspectives shown below.
Business Outcomes
Represents business outcomes status and SLA performance.
May include specific business metrics and historical data comparisons.
Business applications and monitoring tools:
o APM products
o Business Activity Monitors
o Business Activity Monitors
o Native Application APIs
System Component Status
Display a view of technology component health, organized to represent the infrastructure topology that supports the service.
Infrastructure monitoring tool consoles, including:
o AppDynamics
o SolarWinds
o Splunk
o Nagios, etc.
o AppDynamics
o SolarWinds
o Splunk
o Nagios, etc.
Application Status
Application component health and application metrics.
Application monitoring tools:
o System Logs
o Native Application APIs
Service Changes
Change records within the context of the defined service
o Active changes
o Recently completed changes
o Imminent changes
Change management tools:
o ServiceNow
o Remedy, etc.
Service Incidents
Incidents within the context of the defined service
o Service Desk
o Service Partners
o Systems monitoring
o Service Partners
o Systems monitoring
Incident management tools:
o Jira Service Desk
o ServiceNow
o Remedy, etc.
