Incident Communications, Get Ready for Black Friday/Cyber Monday 2019

Wishing You a Happy Festive Season and a Prosperous 2025 from Interlink Software

In today’s competitive and fast-paced retail environment, service availability is paramount to delivering exceptional customer experiences. As an ITOps Manager or Site Reliability Engineer in a large retail enterprise, you're tasked with managing complex, interdependent systems that support vital business functions such as supply chain operations, point-of-sale (POS) systems, and inventory management. Maintaining a resilient IT infrastructure isn’t just an operational need—it's essential for preserving customer satisfaction and protecting your brand’s competitive edge. Retail IT professionals face numerous challenges, including managing an ever-growing number of endpoints, ensuring seamless integration between legacy and modern systems, and reacting swiftly to potential failures that could lead to downtime. These issues are further amplified during high-traffic periods like holiday seasons or sales events, where even a minor disruption can have a major impact on both revenue and customer loyalty. The Solution: Interlink Software’s AIOps and Business Service Observability Platform. Interlink Software’s AIOps and Business Service Observability platform addresses these challenges head-on, offering a unified, real-time view of your entire IT ecosystem. This comprehensive oversight empowers teams to proactively manage incidents, preventing disruptions before they can affect business operations. Powered by advanced machine learning, Interlink’s platform delivers real-time predictive insights that allow IT teams to detect and resolve potential issues before they escalate. This predictive capability means you're no longer reacting to problems after they’ve impacted service; instead, you’re staying ahead of risks, ensuring optimal system performance and reliability. By consolidating data across all IT systems, the platform integrates seamlessly with your existing tools, enabling you to monitor the health and performance of the entire IT infrastructure in one place. From POS systems to eCommerce platforms, this holistic view eliminates blind spots and ensures that critical systems remain operational. Minimize Downtime and Maximize Efficiency Automating problem detection and resolution is key to reducing system downtime and minimizing the need for manual intervention. With Interlink’s AIOps capabilities, incidents are detected and addressed before they cause any service interruptions. This results in increased uptime, faster issue resolution, and ultimately a better experience for your customers—whether they're shopping online or in-store. For retail enterprises, where any system disruption can lead to lost sales and dissatisfied customers, this solution provides a crucial safeguard. During peak sales seasons, the ability to maintain seamless IT operations across eCommerce and store systems ensures smooth transactions and satisfied customers. Interlink’s AIOps and Business Service Observability platform not only enhances operational efficiency but also empowers your team to focus on strategic initiatives, rather than being bogged down by firefighting incidents. The result? Improved service reliability, happier customers, and a stronger competitive position in the retail market. Interested to learn more? Visit AIOps and Observability for Retail to explore how we can support you in driving operational resilience and optimizing business service availability.

Leading analyst firm Enterprise Management Associates (EMA) have just released their 2024 Radar™ Report: AIOps: A Guide to Investing in Innovation. Interlink Software is delighted to have been positioned as Value Leader across all three use cases EMA examined – including Business Impact and IT-to-Business Alignment. Read EMA’s Interlink Software vendor profile covering the core features and capabilities of the Interlink AIOps platform.

Comprehensive visibility across all your Amazon Web Services (AWS) environments plays an important part in maintaining the availability, and performance of applications hosted in AWS. Leveraging Interlink Software’s AIOps and Business Service Observability Platform , enterprises can greatly enhance their capability to monitor, manage and optimize the health of applications and act swiftly resolving issues before they impact on customer experience. The Interlink platform ingests event data from Amazon CloudWatch and monitors events from various AWS cloud products via Amazon SQS - providing IT teams with unified visibility into the health of AWS-hosted applications, enabling proactive detection of issues based on customer or region. Interlink combines AWS event data with operational information from other sources, including CMDBs, service desk, monitoring, and APM tools. Through event correlation, normalization, thresholding, and business logic, the platform reveals IT dependencies and the cascading business impact of failures across different areas for true 360-degree visibility of service health. To facilitate more efficient and streamlined application troubleshooting and incident resolution, users can take advantage of deep links to AWS tooling within the Interlink platform and drill down to source event data and seamlessly initiate automated recovery actions or employ third-party tools – in a single, unified platform. Elevate your capability to monitor applications hosted in AWS. Click here

Operational resilience is an increasing area of focus and scrutiny for regulators of the banking and financial services industry. In the European Union, the Digital Operational Resilience Act (DORA) looms on the near horizon - with equivalent regulatory frameworks slowly but surely rolling out across the globe. As a result, banking and finance organizations must act to strengthen their ability to absorb operational risk-related events and put measures in place to prevent technology failures which have the potential to cause disruption to financial markets and customers alike. You can’t mitigate and manage risks you can’t see... Your enterprise’s services are composed of thousands of dynamically changing objects, with interlinked dependencies. Understanding the potential risks to operational resilience in highly complex IT environments hinges on being able to visualize how these components work together to deliver specific customer outcomes. Service Chain Mapping: Bring key customer journeys to life, deliver a data-driven audit and compliance solution Eliminating difficult to maintain spreadsheets and static diagrams, Interlink’s Service Chain Mapping solution provides dynamic, visual representations of every stage of an engagement a customer has with your critical business services. Key Benefits: Deliver audit tracking/reporting: Demonstrate your capability to continuously monitor and resolve potential operational vulnerabilities Import data from a variety of data sources and diagramming tools to map out service components and customer touchpoints; put SCM to work with data ingested from monitored objects across your full IT stack Visualize, monitor and triage customer journeys as they flow across interconnected systems and technologies: in a single view, in real-time Drill down to customer impacting incidents and events: pinpoint bottlenecks in process flows, flawed or failed processes and systems Learn more about Service Chain Mapping - Step through the features HERE

Maintaining trust in the business services your customers rely on is everything. With ever-increasing customer expectations and the promise of ‘always-on’ services, poor digital experiences and outages can cause significant harm to your business. The Interlink Software AIOps and Observability platform strengthens IT teams’ capability to deliver more reliable, available digital services and reduce the risk of customer impacting disruption. Monitor and manage complex and highly interdependent hybrid IT infrastructures, provide real-time visibility into the performance and availability of your systems - enabling proactive issue detection and resolution. Visualize service health across the entire IT stack Manage complex IT environments from microservices to mainframes Deliver Hyper Automation for ITOps Analyze and manage the service impact of IT changes - reduce the risk of change

Interlink Software joins a thriving Marketplace, a comprehensive catalog of solutions across sixteen distinct solution categories – with over 2000 products for you to explore, buy and deploy.

We are delighted to share the news that our integration with leading, real-time Application Performance Monitoring (APM) vendor Cisco AppDynamics is now listed on the AppDynamics Marketplace.

As the end of 2022 fast approaches, we would like to say a BIG thank you to all of our valued customers and business associates the world over for placing your trust in us to support you on your AIOps and Observability journey. We look forward to working with you in the year ahead, our pledge remains; to continuously listen, work in partnership with you and be inspired to develop great solutions, in step with your ever-evolving needs.