A direct line can be drawn between the health of your IT services and customer satisfaction. In today’s competitive financial services market, high quality digital experience separates leaders from the rest.
Ever-increasing consumer expectations, the promise of ‘always-on’ digital services mean that customers have zero tolerance for poor digital experience, especially outages which render your services inaccessible.
The Challenge
Banking and finance IT environments are becoming more complex, awash with data that may contain hidden insights that could aid the avoidance of customer impacting outages.
IT teams typically use many different tools to understand the state of health of the infrastructure and applications that underpin the services their customers rely on day-to-day.
Inferring the health of key applications and services based on the monitoring outputs of these myriad tools, e.g., gaining the required
full stack observability, is increasingly challenging.
Watch our 2 minute overview
The Solution
The
Interlink Software AIOps &
Observability platform provides IT teams with capability to visualize service health across the entire IT stack, automate remediation processes and drive faster responses to issues that may impact on customer satisfaction – and better still prevent them.
Representative Banking & Finance Customers
HSBC selected Interlink Software's Hybrid IT Infrastructure Monitoring and Service Engine to deliver its Global Manager of Managers platform. Each major region can see the status of global services end-to-end. IT support staff are provided the ability to drill down to the underlying root cause and associated resolution information.
Vocalink rely on Interlink Software to help ensure the availability of systems, networks and applications supporting the world’s busiest ATM network and the UK Faster Payments service. Working with Interlink Software, we felt like we were partners. That was a major difference.
Allied Irish Banks (AIB) selected Interlink Software to replace their monitoring software with a modern, integrations-driven, unified Hybrid Infrastructure Event Management platform. The Interlink platform supports AIB’s ITOps in delivering better customer experience through proactive, service-aligned monitoring for the bank’s mission-critical on-premises and cloud-based IT systems, applications and networks.
As a long standing Interlink Software Manager of Managers (MoM) user, Nationwide Building Society selected Interlink Software to deliver Service Visualization and Workflow Automation to their Enterprise Command Center (ECC) to help them deliver a legendary service.
Interlink’s Top 10 Capabilities for Banking & Finance
#1
Outage prediction and prevention is better than cure
AIOps & Observability tools can be used to identify issues before they become an actual risk to the business. Machine learning helps to sift through vast volumes of data and identify patterns of system behavior that correspond with past issues enabling IT teams to predict future incidents early on and takes steps to prevent them before customers are impacted.
#2
Take the risk out of IT changes
Banking services rely on a huge array of interdependent applications, databases and networks; routine IT changes and updates if wrongly applied can trigger service failures. AIOps can help users to manage, visualize and model and mitigate the risk of change requests causing conflicts that might impact on service availability whilst keeping ITOps and business stakeholders informed.
Service Lens: top-down service topology and dependency mapping.
#3
Bolster service assurance
By decreasing the mean time to remediation of issues and by leveraging predictive insights, IT teams are better equipped to deliver continuously optimized digital experiences to customers. Customers can embark on interacting with your digital services confident that they will to be able to access the services they need, when they need them.
#4
Meet regulatory and compliance requirements
Maintaining compliance with regulatory requirements and reporting on them is a challenge in large enterprises.
AIOps & Observability helps by providing detailed, auditable records of IT system activity and how these systems are being managed. Automated reporting can be used to demonstrate compliance and rapidly respond to regulatory concerns.
Single-pane-of-glass: view service availability,
identify key business services at risk of failure in real-time.
#5
Scale to meet demand
Deliver insights into the anticipated future needs of
hybrid cloud infrastructure, ensuring the ability to scale your digital services. Proactively visualize and manage capacity to ensure that systems can handle expected loads, whilst identifying opportunities to trim IT resources to save on costs.
#6
Service Chain Mapping and monitoring operational resilience
Service chain mapping allows you to model, manage and audit key customer journeys which traverse multiple business services. Monitor, visualize and audit multiple business functions, and even external partners, to deliver operational resilience and assure positive customer experiences.
Service Summary: a broad overview of service health across your organization.
#7
Automation unlocks more time to innovate
Free up time for IT teams to develop creative solutions to continue to meet customer expectations:
automate recovery procedures, perform triage, cross-platform health checks, incident creation and updates, patching, system and application heartbeat monitoring.
#8
Clear box transparency
Making transparent the way decisions are made, the data they are founded on, builds trust among stakeholders who need explanations regarding accuracy and legal compliance.
Service Map: hierarchical service health visualization, rectangle sizes
correspond to potential business impact.
#9 Transform technical debt into technical wealth
The low maintenance, data-driven approach of the Interlink platform allows you to leverage systems that have been built over the years and have various levels of dependencies and deep integrations with other systems.
#10 AIOps & Observability at your fingertips
From detection, to resolution, keep informed and IT teams informed and tightly aligned solving the issues that are hurting your business most.
Visualize and manage operational health in a single mobile app, empowering everyone from ITOps and business stakeholders to C-Level with that all important visibility of the operational IT health of your organization.
Book a 15 minute demo
with one of our
solutions specialists
today.
Global banking and finance brands trust Interlink to deliver their AIOps powered Observability Platform.
Visualize and manage operational health in a single app.
Reviews from your enterprise peers - verified by Gartner
A company with a highly scalable high performing product set and exceptional support.
Having worked with multiple monitoring tools and evaluated market offerings regularly the offering from interlink to date has been unbeatable. From a technical minded approach the products offer flexibility in deployment, modularity, scalability and high performance in 1 package which is not ...
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Outstanding products,
Outstanding Support.
Hands down the best vendor experience bar none. Their expertise and knowledge of the infrastructure monitoring game is second to none, truly selling a solution rather than just another software sale. They care about your business and want to achieve your outcomes and goals ...
Reviewer Function: IT
Company Size: 500M - 1B USD
Industry: Banking Industryy
Alerts and notifications
in your hand.
The interlink team have always been very responsive to queries and worked with us to build out the application to alert and notify our users. Great team who are always really helpful.
Reviewer Function: IT
Company Size: 30B + USD
Industry: Banking Industry
Discover more about why the world’s leading banking & finance organizations trust Interlink Software’s
AIOps & Observability Platform
to help them protect service availability.
Book a demo today and see how you too can achieve the following*
*Typical outcomes, based on real-world customer deployments.
