EMA AIOps Guide for Investing in Innovation: Interlink recognized as Value Leader across use cases: Read it here

Global brands trust Interlink
to deliver their AIOps Powered Observability Platform

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Hybrid Cloud Observability

Business Service  Observability


Interlink Software for

Hybrid IT Infrastructure Monitoring

Service Visualization

Incident Alert Management

IT Workflow Automation

Global brands trust Interlink to deliver their AIOps Powered Observability Platform 

Interactive Demo

Hybrid Cloud Observability

Business Service  Observability

Global brands trust Interlink to deliver their
AIOps powered Observability Platform

Hybrid Cloud Observability
Business Service  Observability

Global brands trust Interlink to deliver their AIOps powered Observability Platform

Powered by machine learning, Interlink’s Single System of Engagement  brings service-centric visibility and actionable insights to dramatically improve your organization’s defences against damaging outages.


Interlink Software AIOps Platform View

>99% Reduction, ingested events to auto-incidents

Interlink Software AIOps platform, powered by Machine Learning

The power of Enterprise AIOps at your fingertips

The Interlink Software Enterprise AIOps mobile app meets the performance and usability levels of consumer apps, delivering single pane visibility of the operational IT health of your organization to a wide variety of personas.

Visualize and manage operational health in a single app.

Integration Spotlight

  • AppDynamics

    Interlink’s AIOps solution ingests performance metrics, dependencies and infrastructure topology data from AppDynamics.


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  • Why Interlink Software?

    • Interlink’s unified AIOps Platform; data-driven, purpose-built to visualize service availability, automate ITOps processes across your entire technology stack.

      • Mature, highly scalable, security-hardened solutions, proven in some of the largest enterprises in the world
      • Best of breed approach, leverage the tools you love, avoid vendor lock-in
      • Low cost, predictable and transparent pricing, rapid time to value
      • With support that’s second to none, we build real partnerships with our customers - for long-term success

    Visualize, monitor and triage customer journeys, in real-time - as they flow across interconnected systems and technologies.

    New > Service Chain Mapping Tool

    LEARN MORE
    Service Chain Mapping from Interlink Software

    Latest Use Cases

    Go beyond technical monitoring, ingestion of metrics, logs and traces.
    Deliver full-stack data observability.

    New Leverage your enterprise collaboration apps for seamless cross-team communication.

    A single AIOps platform for MSPs; improve service quality, modernize & monetize your monitoring offering.

    5 out of 5 Star Review

    5 out of 5 Stars

    Outstanding products, outstanding support

    Hands down the best vendor experience bar none. Their expertise and knowledge of the infrastructure monitoring game is second to none, truly selling a solution rather than just another software sale. They care about your business and want to achieve your outcomes and goals with their solutions.


    See Reviews

    EM Team Manager, Finance Industry
    Company size - 50M-1B USD

    The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
    Gartner Peer Insights Identity

    Reviews from your enterprise peers - verified by Gartner

    5 out of 5 Star Review

    5 out of 5 Stars

    Outstanding products, Outstanding Support


    Hands down the best vendor experience bar none. Their expertise and knowledge of the infrastructure monitoring game is second to none, truly selling a solution rather than just another software sale. They care about your business and want to achieve your outcomes and goals with their solutions.


    See Reviews

    EM Team Manager, Finance Industry
    Company size - 50M-1B USD

    The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
    Gartner Peer Insights Brand Identity

    Reviews from enterprise peers - verified by Gartner

    Supercharge your DevOps environment with a
    single-pane-of-glass
    service-centric approach to monitoring

    Laptop presentation of Interlink Service Health Dashboard - Light Mode
    Laptop presentation of Interlink Service Health Dashboard - Dark Mode

    Some of the organizations doing great things
    with Interlink Software products

    Vocalink Mastercard

    Vocalink rely on Interlink Software to help ensure the availability of systems, networks and applications supporting the world's busiest ATM network and the UK Faster Payments service. Working with Interlink Software, we felt like we were partners, that was a major difference.

    British Airways

    In highly shared environments, technology performance can have varying impacts across a portfolio of business services. Interlink Software products have aided British Airways in the delivery of an accurate representation of service health connecting technology performance to its relative impact on business functionality.

    HSBC

    HSBC selected Interlink Software to deliver its Global Manager of Managers platform. Each major region can see the status of global services end-to-end. IT support staff are provided the ability to drill down to the underlying root cause and associated resolution information.


    Nationwide Building Society

    Working with Interlink Software has enabled us to totally transform the ECC’s service visualization dashboard capability, with our new video wall giving us a comprehensive view of service health across key critical services.

    WATCH VIDEO
    The Met Office

    The goal for our Manager of Managers (MoM) solution was to have a higher layer management platform that collects, consolidates and correlates IT events and alert information across multiple management systems, services and applications and displays this all in a single-pane-of-glass. The MoM solution implemented in conjunction with Interlink provides this platform.

    WATCH VIDEO

    See more customers? click here

    News Updates

    By david.arrowsmith October 3, 2024
    In today’s competitive and fast-paced retail environment, service availability is paramount to delivering exceptional customer experiences. As an ITOps Manager or Site Reliability Engineer in a large retail enterprise, you're tasked with managing complex, interdependent systems that support vital business functions such as supply chain operations, point-of-sale (POS) systems, and inventory management. Maintaining a resilient IT infrastructure isn’t just an operational need—it's essential for preserving customer satisfaction and protecting your brand’s competitive edge. Retail IT professionals face numerous challenges, including managing an ever-growing number of endpoints, ensuring seamless integration between legacy and modern systems, and reacting swiftly to potential failures that could lead to downtime. These issues are further amplified during high-traffic periods like holiday seasons or sales events, where even a minor disruption can have a major impact on both revenue and customer loyalty. The Solution: Interlink Software’s AIOps and Business Service Observability Platform. Interlink Software’s AIOps and Business Service Observability platform addresses these challenges head-on, offering a unified, real-time view of your entire IT ecosystem. This comprehensive oversight empowers teams to proactively manage incidents, preventing disruptions before they can affect business operations. Powered by advanced machine learning, Interlink’s platform delivers real-time predictive insights that allow IT teams to detect and resolve potential issues before they escalate. This predictive capability means you're no longer reacting to problems after they’ve impacted service; instead, you’re staying ahead of risks, ensuring optimal system performance and reliability. By consolidating data across all IT systems, the platform integrates seamlessly with your existing tools, enabling you to monitor the health and performance of the entire IT infrastructure in one place. From POS systems to eCommerce platforms, this holistic view eliminates blind spots and ensures that critical systems remain operational. Minimize Downtime and Maximize Efficiency Automating problem detection and resolution is key to reducing system downtime and minimizing the need for manual intervention. With Interlink’s AIOps capabilities, incidents are detected and addressed before they cause any service interruptions. This results in increased uptime, faster issue resolution, and ultimately a better experience for your customers—whether they're shopping online or in-store. For retail enterprises, where any system disruption can lead to lost sales and dissatisfied customers, this solution provides a crucial safeguard. During peak sales seasons, the ability to maintain seamless IT operations across eCommerce and store systems ensures smooth transactions and satisfied customers. Interlink’s AIOps and Business Service Observability platform not only enhances operational efficiency but also empowers your team to focus on strategic initiatives, rather than being bogged down by firefighting incidents. The result? Improved service reliability, happier customers, and a stronger competitive position in the retail market. Interested to learn more? Visit AIOps and Observability for Retail to explore how we can support you in driving operational resilience and optimizing business service availability.
    2024 EMA Radar™ Report - AIOps: A Guide to Investing in Innovation
    By david.arrowsmith May 2, 2024
    Leading analyst firm Enterprise Management Associates (EMA) have just released their 2024 Radar™ Report: AIOps: A Guide to Investing in Innovation. Interlink Software is delighted to have been positioned as Value Leader across all three use cases EMA examined – including Business Impact and IT-to-Business Alignment. Read EMA’s Interlink Software vendor profile covering the core features and capabilities of the Interlink AIOps platform.
    How Do You Monitor Dynamic Amazon Web Services (AWS) Cloud Architectures?
    By david.arrowsmith February 15, 2024
    Comprehensive visibility across all your Amazon Web Services (AWS) environments plays an important part in maintaining the availability, and performance of applications hosted in AWS. Leveraging Interlink Software’s AIOps and Business Service Observability Platform , enterprises can greatly enhance their capability to monitor, manage and optimize the health of applications and act swiftly resolving issues before they impact on customer experience. The Interlink platform ingests event data from Amazon CloudWatch and monitors events from various AWS cloud products via Amazon SQS - providing IT teams with unified visibility into the health of AWS-hosted applications, enabling proactive detection of issues based on customer or region. Interlink combines AWS event data with operational information from other sources, including CMDBs, service desk, monitoring, and APM tools. Through event correlation, normalization, thresholding, and business logic, the platform reveals IT dependencies and the cascading business impact of failures across different areas for true 360-degree visibility of service health. To facilitate more efficient and streamlined application troubleshooting and incident resolution, users can take advantage of deep links to AWS tooling within the Interlink platform and drill down to source event data and seamlessly initiate automated recovery actions or employ third-party tools – in a single, unified platform. Elevate your capability to monitor applications hosted in AWS. Click here
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